- Middlesex-London Health Unit - updates for Londoners
- Ontario.ca - daily updates on coronavirus (10:30 a.m. & 5:30 p.m.) & a Self-Assessment Tool
- London's COVID response - updates on city services and programming impacted by COVID-19
- London's COVID Assessment Centres: 825 Valetta St., & 656 Elizabeth Street, open daily 11 a.m. - 7 p.m.
- TeleHealth Ontario is available to answer your questions at 1-866-797-0000 (wait times are currently long)
- Ontario issued a declaration of emergency, closing schools, libraries, theaters, and other venues where over 50+ people could congregate
- The City of London declared a state of emergency & created a task force
Employment Insurance Benefits
Employment Insurance (EI) sickness benefits provide up to 15 weeks of income replacement and is available to eligible claimants who are unable to work because of illness, injury or quarantine, to allow them time to restore their health and return to work. Canadians quarantined can apply for Employment Insurance (EI) sickness benefits. If you are eligible, visit the EI sickness benefits page to apply.
Service Canada is ready to support Canadians affected by COVID-19 and placed in quarantine, with the following support actions:
- The one-week waiting period for EI sickness benefits will be waived for new claimants who are quarantined so they can be paid for the first week of their claim
- Establishing a new dedicated toll-free phone number to support inquiries related to waiving the EI sickness benefits waiting period
- People claiming EI sickness benefits due to quarantine will not have to provide a medical certificate
- People who cannot complete their claim for EI sickness benefits due to quarantine may apply later and have their EI claim backdated to cover the period of delay
Important: If you are directly affected by the COVID-19 because you are sick or quarantined and you have not yet applied for EI benefits, please submit your application before contacting us. This will allow us to better serve you and prevent delays in establishing your claim.
If you have already completed the application for EI sickness benefits whether you are sick or quarantined and would like to have the one-week waiting period waived, call the new toll-free phone number below. It is important to note that no other request will be actioned on this phone line. We will take action only for sick or quarantined clients affected by the COVID-19 for which the application for sickness benefits has been filed.
- Telephone: 1-833-381-2725 (toll-free)
- Teletypewriter (TTY): 1-800-529-3742
If you are experiencing symptoms such as cough, fever, difficulty breathing or you are in self-isolation or quarantine, do not visit or enter any Service Canada office. As an alternative, you may access our services online or by calling 1 800 O-Canada.
Canada Emergency Response Benefit (Replaces the formerly announced Emergency Care and Emergency Support Benefits)
For workers without paid sick leave (or similar workplace accommodation) who are sick, quarantined or forced to stay home to care for children or family, the Government is:
The new Canada Emergency Response Benefit will provide workers who have lost their incomes due to the coronavirus with $2,000 a month for the next four months, and will replace the two financial measures – the emergency care and emergency support benefits:
- Workers, including the self-employed, who are quarantined or sick with COVID-19 but do not qualify for EI sickness benefits.
- Workers, including the self-employed, who are taking care of a family member who is sick with COVID-19, such as an elderly parent.
- Parents with children who require care or supervision due to school closures, and are unable to earn employment income.
Application for the Benefit will be available in April 2020, and will no longer require Canadians to attest that they meet the eligibility requirements. To apply for the Benefit, Canadians can access it on their CRA MyAccount secure portal.
Those who are already receiving EI regular and sickness benefits as of Wednesday will continue to receive those, and should not apply to the new benefit. However, if those EI benefits end before Oct. 3, 2020, they could then apply to the new benefit after those benefits cease if they are unable to return to work due to the coronavirus.
Canada Child Benefit
Eligible recipients will receive $300 more per child with their regular May CCB payment.
If you have previously applied for the CCB, you do not need to re-apply.
For more information on the Canada Child Benefit such as how to apply and eligibility requirements, go to Canada child benefit or call 1-800-387-1193.
Canada Student Loans
To support student and apprentice loan borrowers during the COVID-19 pandemic, the Government of Canada has announced its plan to pause the repayment of Canada Student Loans and Canada Apprentice Loans until September 30, 2020, with no accrual of interest. Pending parliamentary approval, these measures will become effective March 30 2020. This will include pre-authorized debits. These measures will provide relief to nearly 1 million CSLP borrowers in repayment. We will provide more details shortly.
Proposed legislation would temporarily pause the repayment of Canada Student Loans.
Effective March 30, 2020, all student loan borrowers will automatically have their repayments suspended until September 30, 2020. No payment will be required and interest will not accrue during this time. Students do not need to apply for the repayment pause.
These measures will provide relief to nearly 1 million CSLP borrowers in repayment.
Students who are currently studying can continue to apply for Canada Student Loans. There will be no change to the application process. If a borrower wishes to apply for student financial assistance during the pause, they should apply through their Province or Territory of residence.
Canadians with urgent travel needs may obtain passport services if they:
- have a serious illness, or must tend to the serious illness or death of another individual they have had a relationship with;
- suffer from economic hardships due to loss of job or business (the cost of an airline, bus or train ticket does not constitute economic hardship); or
- must travel for humanitarian grounds, supported by the requesting organization.
If you meet one of the above criteria, you may contact the Passport Call Centre at 1-800-567-6868 or fill out theService Canada e-form.
If you do not meet the above criteria, or are experiencing symptoms such as cough, fever, difficulty breathing or you are in self-isolation or quarantine, please delay submitting your passport application until further notice.
CRA Fiscal Measures
The Canada Revenue Agency (CRA) has developed a page to provide updates on the fiscal measures taken by the Agency to help Canadians manage their tax and benefit affairs during the COVID-19 pandemic.
to access this page please CLICK HERE
LTC free transit from March 20 - April 5, board at rear doors (front for accessibility), self-screen for illness
- Ontario has halted evictions and placed a moratorium on issuing new eviction notices for tenants
- Drive test centres closed until further notice -those who currently have a driver’s license will not lose it -those with pending tests won’t lose test fees or have to pay a penalty
- Health Cards, Driver Licenses, license plate validation, Ontario Photo Cards, & Commercial Vehicle Operator Registration - validity period extended
- Hotline for small and medium-sized businesses: 1-888-234-2232
- Canada's support for individuals, businesses, & economic plan can be found here
- Ontario Together is asking for businesses & organizations to help supply personal protective equipment,(or 1-888-777-0554)
- The government of Canada is also asking for businesses & organizations to help supply personal protective equipment
- Small & Medium-sized businesses may qualify for COVID-19 loans, select funding in needs
- Questions about Ontario’s Essential services order? Call 1-888-444-3659
- Ontario Budget 2020 Supports for Businesses
- April 1, 2020 - August 31, 2020 - $6 Billion in Tax Deferrals - interest and penalty-free period for businesses to make payments on majority of provincially administered taxes Employer Health Tax, Tobacco Tax, & Gas Tax
- 1.8 Billion Education Property Tax Deferrals - 90 day deferral for payments from municipalities to school boards (no impact on school boards, Province to adjust payments)
- 1.9 Billion Workplace Safety Expenses - WSIB payments deferred for 6 months
- All employers covered by WSIB automatically eligible
Emergency Child Care available for front line health care, police, fire, paramedics, and corrections workers